Very pleasant experience, great and honest customer service.
Friendly and knowlegeable service. No hard sell.
Welcoming and comprehensive advice, as I was wanting to buy a keyboard to start the road to relearning after many years.
Excellent service and very knowledgeable, although perhaps a bit too talkative - I could've done with some peace and quiet for a minute whilst I was testing out the pianos.But very happy with my purchase and would definitely use them again. I've already recommended them to others!
The guys at Key Sound are always very friendly, polite, informative and helpful. I have used them since my parents purchased my first keyboard as a child over 30 years ago! I have just purchased my baby grand piano from them at a great price and I am over the moon with it!
The service at Keysound is absolutely superb. I enquired about a digital piano to try which was not in stock at the time. After taking my details, I was informed when the piano was expected to be delivered and again when it arrived. When I returned to the shop, I was given a demonstration on the instrument and was able to try it out at my leisure. Keysound were also very keen to provide the best deal, so I was able to purchase the piano. Hopefully I won't need a new piano for a long time to come, but I will be recommending to others who are looking to purchase a new piano. Thank you!
Always great advice and excellent customer service.
Nigel was very quick to respond to my online part exchange enquiry and offered not only a fair price but a personal delivery service as well (thankfully no couriers to throw my new instrument around !). Although I could have got a similar deal elsewhere this personal service was the deciding factor for me to place my order with Keysound. My new keyboard was then delivered promptly within 3 days. Great service indeed and I very much hope to do business with Nigel in the future and would highly recommend Keysound.
From first to last, friendly knowledgeable service. They matched a very keen on-line price and delivered the piano well out of Leicester on a Sunday. The delivery team installed it with great care. Great after-sales service to boot. Overall faultless.
It was a pleasurable and exciting experience, couldn't have been better, THANK YOU !
Too much all in one go. I was advised to go back for lessons on this machine, which I really need and which I want to do but things are very difficult for me with 3 removals to assisst, a house to sell and a 94 year old to visit daily. At the moment it is not possible to plan a lesson with the impresario at Keysounds. Will he please give me more time so that I can take advantage of his kind offer to help me learn more about my purchase. I so want to get the most from this very expensive purchase. Kind regardsJulie
On 24-Feb-2018 the supplier responded:It sounds like you have a lot going on at the moment. I can assure you that our offer for lessons on this piano is open ended and you are welcome to come any time. When things get a little easier for you at home please feel free to call us to let us know. For now, I trust that you will find some time to enjoy your wonderful piano.RegardsNigel
Great range in the shop at the price I was looking at across various makes and models - by far the most useful collection under one roof that I’d come across. Also very knowledgable staff, plus experienced player on site to show what the pianos can do. Add to that a great price and fast delivery and it was an all-round great experience!
Excellent advice when purchasing an electric piano for a beginner. Good explanation of the difference in technology between the different pianos so that we could make a well informed choice. Also, some excellent advice about music for beginners. Thank you
Great service & most helpful on both my purchases PA4x & Genos. Prompt delivery & setup on both instruments.Will recommend them to all my musical friends.Thanks very much Terry Durand (not Durrand)
Service so far as been excellent Steve is very knowledgable and i felt he gave me good advice base on my requirements
Waited for delivery of my order and as promised received prompt call to say my keyboard was ready for my collection.Welcomed in theshop and I am immediatly among friends. I have had all my keyboards fromKeysound for the last decade and more.The support,knowledge,fair exchangesand pricing and everlasting follow up a customer gets must be the bestof the best.A visit to Keysound means you see the best products in the music worldand you can expect the best service.
Great personel, good prices.
Always buy my keyboards from Keysound, my latest purchase is the Yamaha Genos which is so good I brought two
Fantastic service, loving my new Korg PA1000 keyboard